Shipping Policy
Last updated: January 1, 2026
This Shipping Policy applies to all orders placed on scorpiongourmet.com.
Order Processing
Orders are typically processed within 2–4 business days after payment is confirmed, excluding weekends and holidays.
Processing times may be extended due to:
- High order volume
- Product launches or pre-orders
- Inventory verification
- Operational or carrier-related constraints
Processing time does not include transit time.
Shipping Methods & Carriers
Shipping methods, carriers, and rates are calculated at checkout based on order size, weight, and destination.
Scorpion Gourmet reserves the right to:
- Select the shipping carrier
- Modify shipping methods when necessary
- Split orders into multiple shipments
Shipping fees are non-refundable once an order has shipped.
Delivery Estimates
Delivery timeframes displayed at checkout are estimates only and not guaranteed.
Actual delivery timing may be affected by:
- Carrier delays
- Weather events
- Customs inspections or clearance
- Regional service disruptions
- Peak shipping periods
Scorpion Gourmet is not responsible for delivery delays outside its control.
International Shipping
For international shipments:
- Customs duties, taxes, and import fees are the responsibility of the customer
- Delivery times may vary significantly due to customs processing
- We are not responsible for delays, seizures, or rejections by customs authorities
Orders refused or abandoned at customs are not eligible for refund.
Address Accuracy & Failed Deliveries
Customers are solely responsible for providing accurate and complete shipping information at checkout.
Scorpion Gourmet is not responsible for:
- Orders delayed or misdelivered due to incorrect or incomplete addresses
- Failed delivery attempts
- Packages returned to sender due to address errors
Reshipment, if approved, may require additional shipping charges.
Lost, Stolen, or Missing Packages
Once an order is marked delivered by the carrier, responsibility transfers to the customer.
Scorpion Gourmet is not liable for:
- Packages lost or stolen after delivery confirmation
- Theft from porches, mailrooms, or unsecured locations
Customers are encouraged to ship to secure delivery locations.
Damaged Shipments During Transit
If a package arrives visibly damaged:
- Photograph the package and contents immediately
- Contact us within 7 days of delivery
Claims submitted outside this window may not be honored.
Resolution is handled at our discretion in accordance with carrier policies.
Shipping Restrictions
We reserve the right to:
- Limit or refuse shipment to certain locations
- Cancel orders where shipping is impractical, restricted, or prohibited
Risk of Loss
Risk of loss passes to the customer upon carrier delivery confirmation.
Contact
Scorpion Gourmet
📧 scorpiongourmet@gmail.com
PO Box 181807
Arlington, TX 76096
United States