Products
What ingredients are used in each Scorpion Gourmet sauce?
Each sauce in our Original collection is built around the Trinidad Moruga Scorpion pepper, combined with a curated blend of vinegar, garlic, salt, and natural spices. Exact ingredient lists vary by heat level and are printed on every bottle. We use real, recognizable ingredients — nothing artificial.
Are there any allergens in the sauces or the production environment?
Our sauces are free from the most common allergens including dairy, nuts, soy, and gluten. However, because our products are made in a shared production facility, we cannot guarantee a completely allergen-free environment. If you have a specific allergy concern, contact us at scorpiongourmet@gmail.com and we'll provide full details about our production environment.
How do the heat levels differ, and how should each one be used?
Our Original collection includes four heat levels. Mild delivers a subtle warmth — great as an everyday table sauce on eggs, sandwiches, and grilled chicken. Medium brings a noticeable kick without overwhelming, perfect for tacos, stir-fry, and marinades. Hot builds real intensity and pairs well with heartier dishes like wings, burgers, and chili. Extra Hot is made for serious heat lovers — use it sparingly as a finishing sauce or mix it into recipes where you want the scorpion pepper's full power to come through.
Are Scoville ratings available?
We're currently working on formal Scoville testing for each SKU. In the meantime, our heat levels are crafted on a relative scale — Mild, Medium, Hot, and Extra Hot — so you can easily find your comfort zone. The Trinidad Moruga Scorpion pepper itself can reach over 2 million SHU, but our sauces are blended and balanced so the flavor always leads.
What is the shelf life of each product?
Unopened, our sauces have a shelf life of approximately 18–24 months from the production date. Every bottle is stamped with a best-by date. Once opened, we recommend using within 6 months for the best flavor and quality.
How should the sauces be stored after opening?
Refrigerate after opening. While the vinegar and natural acidity help preserve the sauce, refrigeration keeps the flavor, color, and consistency at their best. This depends on preference, if you do want to keep the sauce room temperature, the sauces will still maintain their freshness. Ensure you shake throughly.
Are the sauces vegan, non-GMO, or free from artificial additives?
Yes to all three. Our sauces contain no animal products, no GMO ingredients, and no artificial preservatives, colors, or flavors.
Are any certifications associated with the products?
We're in the process of pursuing relevant certifications as we scale production. If you have questions about specific dietary or compliance standards, reach out to us at scorpiongourmet@gmail.com and we'll share exactly where we stand.
Ordering & Shipping
How long does it take for orders to ship?
Orders are typically processed within 2–4 business days after payment is confirmed, excluding weekends and holidays. Processing times may be extended during product launches, pre-orders, or periods of high order volume. Processing time does not include transit time — you'll receive a confirmation email with tracking information once your order ships.
How are shipping costs calculated?
Shipping rates are calculated at checkout based on your order size, weight, and destination. Scorpion Gourmet reserves the right to select the shipping carrier and may split orders into multiple shipments when necessary. Shipping fees are non-refundable once an order has shipped.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number and a direct link to follow your package. If you don't see the email, check your spam folder or contact us at scorpiongourmet@gmail.com with your order number and we'll get you sorted.
Do you ship internationally?
Yes, we do offer international shipping. Please note that customs duties, taxes, and import fees are the sole responsibility of the customer. Delivery times may vary due to customs processing, and we are not responsible for delays, seizures, or rejections by customs authorities. Orders refused or abandoned at customs are not eligible for refund.
What should I do if my order arrives damaged?
If your package arrives visibly damaged, photograph the package and contents immediately and contact us at scorpiongourmet@gmail.com within 7 days of delivery. Include your order number and clear photos of the damage. Claims submitted outside this window may not be honored. Resolution is handled at our discretion in accordance with carrier policies.
Returns & Refunds
What is your return policy for food products?
Returns must be requested within 30 days of delivery. Products must be unused, unopened, and in original condition — with the bottle sealed and the black shrink wrap intact. Items must be returned in their original packaging with a valid receipt or proof of purchase. Due to food safety regulations, opened or used products are not eligible for return or refund, except in cases of damage or defect upon arrival. Sale or discounted items, gift cards, and opened food products are also not eligible for return.
How do I submit a damaged product claim?
If your order arrives damaged, defective, or incorrect, contact us at scorpiongourmet@gmail.com within 7 days of delivery. Include your order number and clear photos of the issue. Approved claims will be resolved with a replacement or refund at no additional cost to you.
Can I exchange a product?
Items are replaced only if they arrive damaged or defective. Exchanges for different products or flavor preferences are not offered at this time. If you received the wrong item, contact us and we'll resolve it promptly.
How long do refunds take to process?
Once your return is received and inspected, you'll be notified of approval or rejection. Approved refunds are issued to the original payment method and typically process within 5–10 business days, depending on your bank or payment provider. If you haven't received your refund, check your bank account first, then contact your credit card company, as posting times can vary. If the issue persists, reach out to us at scorpiongourmet@gmail.com.
Wholesale & Retail
Do you offer wholesale pricing?
Yes. We work with retailers, restaurants, and specialty food shops who want to carry Scorpion Gourmet. Contact us at scorpiongourmet@gmail.com for pricing, terms, and our wholesale catalog.
What are the minimum order requirements for wholesale?
Minimum order quantities depend on the account type and product mix. We're flexible and work with partners of all sizes — from single-location specialty shops to regional chains. Reach out and we'll build a program that works for your business.
Where is Scorpion Gourmet currently sold?
Our sauces are available online at scorpiongourmet.com and through select retail partners in Texas, including Central Market and HEB locations. We're actively expanding our retail footprint — contact us if you'd like to carry our products.
Do you offer bulk or B2B pricing?
Yes. We offer volume-based pricing for businesses including restaurants, foodservice operators, and corporate buyers. Email scorpiongourmet@gmail.com with your needs and we'll put together a custom quote.
Are partnerships or collaborations considered?
Absolutely. We're open to collaborations with chefs, food brands, content creators, and retailers who share our commitment to quality and flavor. If you have an idea, reach out at scorpiongourmet@gmail.com — we'd love to hear it.
Do you offer private label or co-packing services?
At this time, we do not offer private label or co-packing services. Our focus is on building and perfecting the Scorpion Gourmet brand. This may change as we scale, so feel free to check back with us.
Company & Sustainability
Where are your ingredients sourced from?
We source our peppers and produce from trusted growers, prioritizing quality and consistency. Our Trinidad Moruga Scorpion peppers come from farms that specialize in superhot varieties. Where possible, we work with domestic suppliers to keep our supply chain tight and traceable.
Where are Scorpion Gourmet products manufactured?
Scorpion Gourmet products are manufactured in a licensed, food-safe production facility in Texas using a hot-fill acidified process. We partner with professional co-packers who meet our standards for quality, safety, and consistency.
What sustainability practices does the company follow?
We're committed to building responsibly as we grow. That includes minimizing waste in our production process, sourcing domestically where feasible to reduce transportation impact, and making packaging decisions with sustainability in mind. As a growing company, we plan to formalize and expand our sustainability commitments as we scale.
What is the story behind Scorpion Gourmet?
Scorpion Gourmet was founded in Texas with a simple conviction: hot sauce should deliver serious heat without sacrificing flavor. We built the brand around the Trinidad Moruga Scorpion pepper — one of the hottest in the world — and designed a four-tier lineup so everyone from casual spice fans to die-hard heat chasers has a seat at the table. We're a small team with big ambitions, and every bottle reflects our obsession with getting it right.
What principles guide product development and sourcing?
Three things drive every decision: flavor first, clean ingredients, and honest heat. We don't chase trends or cut corners. Every recipe is developed to let the natural character of the scorpion pepper shine, and we never use artificial additives or fillers. If it doesn't meet our standard, it doesn't leave the facility.
Account & Support
Do I need an account to place an order?
No — you can check out as a guest. Creating an account lets you track orders, save your shipping information, and get early access to new drops and promotions, but it's completely optional.
What payment methods are accepted?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay through our secure Shopify checkout. We do not store full payment card information — all transactions are encrypted and handled in accordance with PCI-DSS requirements.
How can I contact customer support?
Email us at scorpiongourmet@gmail.com. You can also reach us by mail at Scorpion Gourmet, PO Box 181807, Arlington, TX 76096, United States. For quick questions, you can also reach us through our social media channels.
Are subscriptions or recurring orders available?
Not at this time. If you're interested in a subscription option, let us know. Customer demand helps us decide what to deliver next.